Return Policy
At EMARKT, we are dedicated to delivering superior products and providing exceptional customer service. While we continually strive for complete customer satisfaction, we recognize that there may be instances where returns or refunds are required. Kindly review our comprehensive return and refund policy below, which may vary based on your region.
1. Scope of Application
This policy applies to all orders placed through our website, irrespective of the country of purchase.
2. Returns and Refunds
General Policy
Returns and refunds are not permitted for personal reasons, including change of mind or incorrect orders.
Exceptions
Returns and refunds will only be considered if the product you received is defective.
Return Procedure
- Contact our customer service team within 7 days of receiving your product to report any issues.
- Provide photographic or video evidence to substantiate your claim.
3. Conditions Not Covered by This Policy
Returns or refunds will not be processed under the following circumstances:
- Products damaged due to misuse or negligence by the customer.
- Returns initiated without prior approval from our customer service team.
- Personalized or custom-made products.
4. Contact Us
Should you have any inquiries or require assistance regarding returns or refunds, please do not hesitate to contact our customer service team at:
Email: support@[company email]
5. Cancellations
If you wish to cancel your order, please contact us immediately. Once an order has been shipped, it can no longer be canceled.
Important Note
We reserve the right to refuse any return or refund request that does not adhere to these terms.
Thank you for choosing EMARKT! We sincerely value your business and are committed to ensuring your shopping experience is as seamless and enjoyable as possible.